FAQ

I am a new Grabber, can I join this rewards program?

All Grabbers will be automatically enrolled to GrabAllStars once they hit the minimum requirements (50 completed rides, ≥ 50% acceptance rate, ≤ 10% cancellation rate) in the past month as a Silver member. To level up to Gold or Platinum, new Grabbers will need to opt in to the Grab Ambassador Program. You can opt-in here http://grb.to/2GA

What is the difference between GrabAllStars Rewards Programme and Grab Ambassador Programme?

Grab Ambassador Programme: Rewards drivers through incentives payout. GrabAllStars Rewards Programme: Rewards drivers through providing additional rewards and benefits such as Car Maintenance benefits, Fuel subsidy, F & B, and Online retail discounts exclusively for our drivers with high performance.

How do I track my loyalty status?

You may track your loyalty status by logging into our driver portal: GrabAllStars | Drive and get rewarded!.

Which Tier Structure am I entitled if I have completed 560 rides in the past month?

Factors such as Loyalty, Activeness and Excellence are taken into account to determine which tier you will be entitled to. If you have completed 560 rides last month, but have not opted in as a Grab Ambassador, you will be in Silver Tier.

If I am currently in Platinum Tier and I am away for vacation for 3 weeks, can I still stay in Platinum Tier?

Failure in maintaining the tier requirements will result in downgrade in Reward Tier. In this case, you may have failed to achieve the requirement of 300 rides per month. Hence, you will move down to either Gold Tier or Silver Tier depending on fulfilment of other requirements. Based on your performance throughout the next month, you may be moved up to Platinum Tier again if you achieve the requirements for Platinum Tier.

Is the Reward Tier awarded lifetime?

No. Each Grabber’s tier level in GrabAllStars is revised monthly based on Loyalty, Activeness and Excellence. However, any points accumulated from partners (e.g. Mesra Points) will not be revoked if the your reward tier has changed.

How is the monthly Reward Tier Status communicated to me?

You are required to check your tier status through the GrabAllStars driver portal: GrabAllStars | Drive and get rewarded!.

How can I enquire further about GrabAllStars Rewards Programme?

You may visit http://grb.to/driverhelpcentre for more information and submit your enquiry there.

Will I receive a SMS notification of what Grab offers to me?

No, You may visit GrabAllStars | Drive and get rewarded! for all the Rewards and Benefits offered by this program.

If I am currently in Platinum/Gold Tier and I am suspended for disciplinary issue for 3 days, will I still remain in Platinum/Gold Tier?

If you still meet the requirements set for Platinum/Gold Rewards Tier, you will still be tiered under Platinum/Gold Tier.

Do I lose my Mesra points from my Mesra Grab Card if I move down to Silver tier from Gold/Platinum tier?

No. Your existing Mesra points will not be deducted. However, you will only be eligible for standard Mesra points earning (one (1x) Mesra point for every 1 Litre of Fuel or every RM1.00 of Purchase at Mesra Shop; AND one (1x) Mesra point for every RM 1 purchase of PETRONAS Lubricant products at Mesra Shop.

Is Mesra Grab Card status updated monthly?

Yes. Although GrabAllStars Reward Tier status is updated on the 2nd of every month, the status of Mesra Grab Card will only take effect on the 15th of every month. Refer to scenarios below:

Scenario 1:

  1. I am on the Platinum tier (5x Mesra Points entitlement) in May 2017.
  2. I have moved down to Silver Tier in June 2017 (new status updates every 2nd of the month).
  3. I will still enjoy my 5x Mesra Points from PETRONAS until the 15th of June. From 16th of June onwards I will only earn 1x Mesra Point with my Mesra Grab Card.

Scenario 2:

  1. I am on the Silver tier (1x Mesra Point entitlement) in June 2017
  2. I have moved up to Gold/Platinum Tier in the month of July
  3. I will still be earning 1x Mesra Points until the 15th of July. I will enjoy 5x Mesra points from 16th of July onwards using my Mesra Grab Card.