A: All driver-partner will be automatically enrolled to GrabAllStars once they hit the minimum requirements (60 completed rides, ≥ 50% acceptance rate, ≤ 10% cancellation rate, ≥ 4.50 driver’s rating) in the past month as a Silver member.
A: Factors such as acceptance rate, cancellation rate and driver’s rating are also taken into account to the tiers. You will have to meet all the requirement in each tier to be entitled to be in that tier. Kindly view the tier requirement here.
A: Failure in maintaining the tier requirements will result in a downgrade in Reward Tier. In this case, you may have failed to achieve the requirement of 300 rides per month. Hence, you will move down to either Gold Tier or Silver Tier depending on the fulfilment of other requirements. Based on your performance throughout the next month, you may be moved up to Platinum Tier again if you achieve the requirements for Platinum Tier.